Refund & Returns Policy

At Stella Bella, customer satisfaction is our priority. We take great care in delivering premium-quality artificial jewellery. However, if you are not fully satisfied with your purchase, we’re here to help.

📦 Returns

• We offer a 3-day return or exchange policy from the date of delivery.

• Returns are accepted only in case of damaged, defective, or incorrect items.

• The product must be unused, unworn, and in its original packaging with all tags intact.

🔁 Exchange

• Exchanges are subject to product availability.

• If the requested product is unavailable, a refund or store credit may be offered.

💰 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 5–7 business days.

🚫 Non-Returnable Items

• Products damaged due to misuse, water exposure, or improper handling are not eligible.

• Minor color or design variations due to screen resolution are not considered defects.

📩 How to Request a Return

Please contact us via our Contact Us page or email with:

• Order ID

• Product images/video

• Reason for return